General stomach conditions
1. Scope
These terms and conditions apply to all legal relationships between the customer and Relais de la Sarvaz SA, Saillon.
2. Conclusion of contract
Receipt of a written, telephone, electronic or oral booking confirmation, as well as delivery of a booking confirmation, entails the conclusion of a contract between the customer and the establishment. These terms and conditions form an integral part of the booking. Communications by e-mail are considered to be in writing. If a deposit has been requested and payment is not received within the specified period, the Relais de la Sarvaz may dispose of the reserved pitch. A booking confirmation may be requested on arrival.
a. Reservations made by young people
Young people between the ages of 16 and 18 who submit a reservation must present a written authorization for their stay from their legal representative upon arrival. In the absence of this authorization, Relais de la Sarvaz SA reserves the right to rent out the object reserved by the young person to a third party, without compensation. We reserve the right to accept or reject the reservation.
3. Special request for accommodation or pitch
Wherever possible, special requests for accommodation or pitches will be made. However, the campsite reserves the right to change an accommodation or pitch number at any time and to allocate an equivalent pitch. Any change of pitch does not entitle the customer to a price reduction or refund.
4. Minimum length of stay
RENTAL ACCOMMODATION
a. Chambers Easter, Ascension, Whitsun, Swiss Federal Fast and Chestnut Festival weekends: minimum 3-night stay
b. Dormitories no minimum length of stay
c. Rental cottages:
a. July and August: minimum 7-night stay
b. Easter, Ascension, Whitsun, Jeûne Fédéral and Châtaigne weekends: minimum 3-night stay Relais de la Sarvaz SA Route de Fully 100 1913 Saillon
CAMPING
a. Tent, classic and luxury pitches: no minimum length of stay
b. Comfort and premium pitches: minimum stay: 2 nights
5. Check-in | Check-out
RENTAL ACCOMMODATION
a. Chambers
Unless otherwise agreed, rooms are available from 2:00 pm on the day of arrival. Rooms must be vacated by 11:00 a.m. on the agreed departure date. In the event of late departure, up to 50% of the nightly rate may be charged. In the event of late departure of more than two hours, the establishment may charge 100% of the accommodation rate.
b. Dormitories
Unless otherwise agreed, dormitories are available from 2:00 pm on the day of arrival. They must be vacated by the customer by 11.00 a.m. on the agreed day of departure. Bedding must be removed and placed on the floor. Rooms and common areas must be tidy and any damage or breakages must be reported to reception on the day of arrival. In the event of late departure, up to 50% of the night’s stay may be charged. In the event of late departure of more than two hours, the establishment may charge 100% of the accommodation rate.
c. Rental cottages
Unless otherwise agreed, rental chalets are available from 2.00 pm on the day of arrival (July and August: 4.00 pm) and must be vacated by the customer by 10.00 am on the agreed day of departure. When you leave, please tidy up the chalet, wash the dishes and put them away, and dispose of the rubbish bag in the skip provided at the campsite entrance. Any damage or breakage must be reported to reception on the day of arrival. In the event of late departure of up to two hours, the campsite may charge up to 50% of the night’s stay. For late departures of more than two hours, 100% of the accommodation rate may be charged. Relais de la Sarvaz SA Route de Fully 100 1913 Saillon
CAMPING
a. Tent, classic and luxury seating
Unless otherwise agreed, tent, classic and luxury spaces are available from 2.00 pm on the day of arrival. They must be vacated by the customer no later than 12:00 on the agreed departure date. In the event of late departure of up to two hours, up to 50% of the overnight stay may be charged. For late check-out of more than two hours, 100% of the accommodation rate may be charged.
b. Comfort and premium seating
Unless otherwise agreed, comfort and premium seats are available from 3:00 pm on the day of arrival. They must be vacated by the customer by 10:00 a.m. on the agreed departure date. In the event of late departure of up to two hours, up to 50% of the overnight stay may be charged. In the event of late check-out of more than two hours, 100% of the accommodation rate may be charged.
6. Advance payment / Deposit
When concluding the contract, the hotel is entitled to ask the customer for advance payment or a deposit, e.g. in the form of a credit card guarantee or cash on arrival. The amount of the advance payment and the payment dates are agreed in writing in the contract.
At the beginning of and during the stay, the hotel is also entitled to request advance payment from the customer for existing and future claims arising from the contract. The following methods of payment are accepted: cash in CHF or EURO, Maestro, Postcard, Visa, Mastercard and Reka checks.
In the case of payment by invoice, the full invoice amount is due 10 days after the invoice date, unless otherwise agreed. In the event of late payment, each reminder costs CHF 20.00.
7. Final account / Invoice for stay
The customer agrees to pay the final bill on arrival.
8. Late arrival, delayed arrival or no-show
Please let us know if you are due to arrive on a day other than that agreed in the contract. If you do not arrive within 24 hours of the scheduled arrival date, the reservation will be considered cancelled. In this case, any amounts already paid will not be refunded. Relais de la Sarvaz SA Route de Fully 100 1913 Saillon
9. Early departure
In the event of early departure, the full amount of the reserved stay is due.
10. Prices and discounts
We adopt a dynamic pricing approach, fluctuating according to supply and demand. To discover the personalized price of your future vacation, we invite you to visit our website http://www.sarvaz.ch or to consult one of our staff. No discount cards accepted.
11. Cancellation
Cancellations must be made in writing. For the calculation of cancellation charges, the day of receipt of your written cancellation at the campsite is decisive. In the event of cancellation, the following charges will apply:
RENTAL ACCOMMODATION
a. Up to 10 days before arrival date: CHF 0
b. Between 10 and 7 days before the arrival date: 50% of the total amount
c. from 6 days before arrival date: 100% of the total amount
If the accommodation reserved can be re-let on the dates specified in your booking, we will refund the amount paid.
CAMPING
a. Up to 3 days before arrival date: CHF 0
b. Up to 2 days before arrival: 50% of the total amount
c. from 1 day before the arrival date: 100% of the total amount
If the reserved pitch can be re-let on the dates specified in your booking, we will refund the amount paid. Relais de la Sarvaz SA Route de Fully 100 1913 Saillon
12. Pets
RENTAL ACCOMMODATION
They are not permitted in rental accommodation such as bedrooms, dormitories and chalets.
CAMPING
Pets are allowed on the campsite and on the pitches. However, owners must ensure that they do not disturb other campers or soil the campsite or its facilities. Pets are not allowed in the sanitary facilities or at the swimming pool. It is forbidden to leave animals unattended or locked up in caravans, motor homes or tents on the campsite. Dogs and cats must be kept on a leash at all times on pitches and throughout the campsite. Pet bags are available at several locations around the campsite.
13. Camping regulations
To make your stay as pleasant as possible, we have drawn up a set of campsite rules setting out the most important rules to be observed.
14. Customer’s liability
Customers are responsible for any damage or theft caused by themselves or minors under their responsibility.
In Valais, rubbish bags are taxed. They are on sale at the store for CHF 0.95/17L. Glass, PET and metal should be deposited in the sorting bins. Thank you for respecting the environment and sorting your waste.
15. Data protection
The establishment undertakes to comply with applicable data protection legislation in the processing of all customer data and customer usage data. Customer data is only used to maximize operational security. Customers use the Internet at their own risk. The facility does not guarantee the security, availability or functionality of the facility’s hardware and software. The provision of an Internet signal at the facility is not included in the price of the accommodation or pitch – the facility provides this service voluntarily and free of charge – consequently, the customer has no right to a permanent Internet supply. For further information, see the “Privacy statement” document available on our website or on request. Relais de la Sarvaz SA Route de Fully 100 1913 Saillon
16. Unpaid
We would like to draw your attention to the fact that non-payment of benefits constitutes a criminal act against assets (fraud).
17. Applicable law and place of jurisdiction
All contracts concluded with the establishment under these GTC shall be governed exclusively by Swiss law. The parties agree that the exclusive place of jurisdiction is Saillon, Switzerland.
18. Validity
Valid from January 1, 2024